ILL issues update Mon 3/9 and more...

The latest from NHAIS Notes... ILL issues update Mon 3/9 ILL issues Fri 3/6 Annual Survey - Annoying Error has been Removed FYI: NHSL ILL Van communications Changes to ILL notes

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Monday, Mar. 9, 8:35 a.m.: One of the bugs noted in the NHAIS ILL System on Friday has been fixed; the other continues to be looked at.

-Choosing the "Notes" tab when viewing the Borrower Requests or Lender Requests lists now displays expected results rather than listing thousands of requests that don't belong there.

-When viewing status lists in Request Manager, you may still encounter the "Category" column where you're expecting to see "Status":

While this issue remains under investigation you can change the view by selecting the gear icon in the upper right, uncheck Category, check Status, and click on the gear again.
 

Friday, Mar. 6, 2:30 p.m.: A few bugs have been noted in the NHAIS ILL System today, presumably connected to last night's installation of enhancements to request notes.

-When viewing status screens in Request Manager, you may see a "Category" column that says "Guest" on every line where you're expecting to see the current status with the drop-down option to change it. If you run into that, click the gear icon (upper right), uncheck Category, check Status, click on the gear again, and all should be well.

-When viewing the Lender Requests or Borrower Requests screens, choosing the new "Notes" button will bring you screens with way more information than is useful.

Auto-Graphics is aware of these issues and working on them.

Hi everyone, especially those of you jousting with the Public Library Survey.   

For some unknown reason, libraries with no e-video circulation have been getting an edit check in survey line 6.10 that 0 != 0, as illustrated in the screenshots. They had to enter an explanatory note in 6.10 to clear it.  (usually something like “we don’t have e-videos!”)

In my book, zero DOES equal zero. :-/  Just ask ancient Indian mathematicians.

Now for the good news: This wonky edit check has been removed and should no longer appear.

Small nibbles of cheer. I live for them.

Have a good weekend, folks.
-    Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov 

The best way to reach the State Library regarding your library’s ILL deliveries, any library closures, messages for the van drivers, etc. is to call or email us at the following:

NHSL Circulation Desk:  603.271.2616 
NHSL ILL:  nhslill@dncr.nh.gov 

Multiple people have access to both, so the message will reach someone. 😊 

Thanks muchly,
Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library

The NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Thursday, March 5) for software updates, including a fix for an issue with the Due Date calendar. When a lending library entered a custom February due date, the month was changed to March. This has been corrected.

Also coming tonight are changes to enhance the visibility of notes added to requests. Say goodbye to the pushpin icon and watch for new icons that will track whether a note has been viewed. It is hoped the changes detailed below will increase the likelihood that notes about special due dates for book groups or "large print only, please" will be seen by the parties that need to see them.

There will be new indicators and a “Review” action to acknowledge notes and remove the indicators. The feature is triggered by specific note types, depending on whether the library is acting as borrower or lender. For borrowers, changes will affect Lender Notes, Patron Notes, Volumes Needed Notes, and Volume (article information for nonreturnable request). For lenders, changes will affect Borrower Notes, Volumes Needed Notes, and Volume. Borrowers are not alerted if a Borrower’s Note or Internal Staff Note is added. Lenders are not alerted if a Lender’s Note or Internal Staff Note is added.

An “Unreviewed Note” icon will display when there are new or edited notes: 

A “Reviewed Note” icon will display after the note(s) have been reviewed: This feature is not retroactive and applies to new or updated notes after tonight's update and affects these areas:

1.    Status lists. The screenshot below illustrates the following items:
 a.    Clicking on the icon in the left most column of the status lists will sort requests by their note indicator.
 b.    Clicking on the icon in the upper right of the status lists allows staff to display only requests with unreviewed notes.
 c.    The “Unreviewed Note” icon will display next to the title for any new or updated note. Hover over it to display the note type(s) that need to be reviewed.
 d.    The “Reviewed Note” icon will display next to the title after the note has been reviewed.

-For borrowing library staff, the note icons are new; prior to this release, there was no indication if there was a note on a request.
-For lending library staff, the note icons replace the blue pushpin that displayed if there was a note on a request.

2.    Borrower Requests and Lender Requests. The screenshot below illustrates the following items:
 a.    Clicking “Notes” displays only requests with notes that have been reviewed.
 b.    Clicking “Unreviewed Notes” displays only requests with notes that need to be reviewed.
 c.    The “Unreviewed Note” icon will display next to the “Edit” icon when the request has new or updated notes. Hover over the “Unreviewed Note” icon to display the note type(s) that need to be reviewed.
-Not shown: The “Reviewed Note” icon will display next to the “Edit” icon after the note has been reviewed.

3.    Request Record. The screenshots below illustrate the following items:
 a.    A message will display at the top of the request record when there is a note that needs to be reviewed. Clicking “Review Notes” opens a pop-up with the note details.

 b.    Note details are consolidated in a single location for review, regardless of where they are configured on the Request Record.
 c.    Clicking “Cancel” returns the user to the request without removing the request’s review message or the “Unreviewed Note” indicator. 
 d.    Clicking “Acknowledge Notes” returns the user to the request, removes the request’s review message, and updates the request’s icon to the “Reviewed Note” indicator. 
-The review applies to all notes on the request.
-The review is tracked per library; when one staff member marks a request’s note(s) as reviewed, the “Reviewed Note” icon will display for all staff at that library.

If a new note is added or an existing note edited, the request returns to the “Unreviewed” status and the “Unreviewed Note” indicator will again display for that request until the note is acknowledged.