Brief ILL outage Tue 4/28 10pm and more...
Brief ILL outage Tue 4/28 10pmThe NHAIS ILL System will be offline briefly starting at 10 o'clock tonight (Tuesday, Apr. 28) to install software updates, including two fixes. -After going from a List view of search results to the Full Record Display, the back arrow is supposed to bring users back to where they clicked on the list but, under certain circumstances, users could be returned to the top of the results page. This has been corrected. -Some users have been unable to set the Request Manager as their default opening page since that feature was introduced four weeks ago. Following tonight's update, all staffers logged in with a username ending with "ill" or "all" should see Request Manager as an option at Your Account > Your Preferences > Default Opening Page.    
No NC, SW vans Tue 4/28The North Country (NC) ILL van delivery route is cancelled for Tuesday, April 28. The affected libraries are:
No LR van Mon 4/27 There will be no Lakes Region (LR) ILL van deliveries on Monday, April 27. Affected libraries are:
When you need more copies...From the NHAIS mailbox:
This morning I received 3 requests for the same title, from the same library, with the same book group note attached. This isn't the first time recently either. We know there are always new people doing ILL. Would you mind posting (or reposting) a blog or email to the ILL list about why multicopy requests need to be done differently and how to do them. In this case, the borrower had correctly used the Multi-Copy function to create 10 requests for a nonfiction title but then used the Rebuild Lender List feature on some of the requests that weren't filled. One more time: DO NOT use Rebuild Lender List with multi-copy requests. Here's more, originally posted in October 2023: When you need to borrow multiple copies of a title, the Multi Copy function in the NHAIS ILL System helps you get what you need. If you've submitted a multi-copy request but still didn't get enough copies for your needs, DO NOT use the Rebuild Lender List function and DO NOT create a new multi-copy request based on the same edition. Doing either of these means your new or renewed requests will be routed to the same libraries that have previously seen your request. They've either already shipped the item to you or said they can't fill your request. To get your request before new eyes, your best bet is usually a message to the NHAIS-ILL list. Another option for some titles is to create a new request in the system for a different edition than the one previously requested. If you need further help with getting the copies you need, ask the NHAIS Help Desk.
Annual reports reminder!!!I think this cow might be wondering, “When are you going to submit your 2025 annual reports/public library surveys?” Don’t leave this cow in suspense!  Please let the humorous, patient, and generally wonderful Jen Finch know if you need any help at all. You can do it!!! Thanks,Mindy Atwood Administrator of Library Operations :: Assistant State Librarian New Hampshire State Library N.H. Department of Natural & Cultural Resources 20 Park Street :: Concord, NH 03301 603-271-2393 (w) :: 603-573-6402 (m) mindy.atwood@dncr.nh.gov nhsl.dncr.nh.gov
 
"Posted by:" noreply@blogger.com (David Harris) |