ILL issues update Tue 3/10 and more...

The latest from NHAIS Notes... ILL issues update Tue 3/10 ILL issues update Mon 3/9 ILL issues Fri 3/6 Annual Survey - Annoying Error has been Removed FYI: NHSL ILL Van communications

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Tuesday, Mar. 10, 9:55 a.m.: Since Friday, several libraries have been seeing a Category column with "GUEST" and/or "PATRON" on Request Manager status pages in the NHAIS ILL System. They're also finding the column with drop-down status change choices missing.

Auto-Graphics now tells us this is something they cannot apply a global fix to. You can correct the column display yourself fairly easily but it needs to happen for each active status on the borrower side (so far we haven't heard of this problem showing up on the lender side of the Request Manager). Additionally, Auto-Graphics suggests clearing the browser cache and cookies before modifying the column displays. How to do that will vary by browser--search the Internet for "clear cache Chrome," "clear cache Firefox," "clear cache Edge," etc., for instructions. Be aware that clearing cookies means you'll lose any logins and site preferences you've saved in your browser.

With the browser clearing done, log into the NHAIS ILL System and go to Request Manager. Click on an active (linked) status on the borrower (left) side of the screen. If the resulting list includes the Category column, click on the gear icon (on the right) to open a list of available columns.

Uncheck Category, check Status, make any other column display changes you want (you can safely get rid of the ISSI Lender and Outside Library columns as they serve no useful purpose in our system), and click the gear icon again.

Click Close (upper right) to go back to Request Manager screen and repeat the process with the next active status on the borrower side.

Still need help? Contact the NHAIS Help Desk at 603-271-2141 or nhu-pac@dncr.nh.gov. 

Monday, Mar. 9, 8:35 a.m.: One of the bugs noted in the NHAIS ILL System on Friday has been fixed; the other continues to be looked at.

-Choosing the "Notes" tab when viewing the Borrower Requests or Lender Requests lists now displays expected results rather than listing thousands of requests that don't belong there.

-When viewing status lists in Request Manager, you may still encounter the "Category" column where you're expecting to see "Status":

While this issue remains under investigation you can change the view by selecting the gear icon in the upper right, uncheck Category, check Status, and click on the gear again.
 

Friday, Mar. 6, 2:30 p.m.: A few bugs have been noted in the NHAIS ILL System today, presumably connected to last night's installation of enhancements to request notes.

-When viewing status screens in Request Manager, you may see a "Category" column that says "Guest" on every line where you're expecting to see the current status with the drop-down option to change it. If you run into that, click the gear icon (upper right), uncheck Category, check Status, click on the gear again, and all should be well.

-When viewing the Lender Requests or Borrower Requests screens, choosing the new "Notes" button will bring you screens with way more information than is useful.

Auto-Graphics is aware of these issues and working on them.

Hi everyone, especially those of you jousting with the Public Library Survey.   

For some unknown reason, libraries with no e-video circulation have been getting an edit check in survey line 6.10 that 0 != 0, as illustrated in the screenshots. They had to enter an explanatory note in 6.10 to clear it.  (usually something like “we don’t have e-videos!”)

In my book, zero DOES equal zero. :-/  Just ask ancient Indian mathematicians.

Now for the good news: This wonky edit check has been removed and should no longer appear.

Small nibbles of cheer. I live for them.

Have a good weekend, folks.
-    Jen

Jennifer M. Finch (she/her)
Reference Librarian and State Data Coordinator
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
Office: 603-271-2060
Ref Desk: 603-271-2144
Jennifer.M.Finch@dncr.nh.gov 

The best way to reach the State Library regarding your library’s ILL deliveries, any library closures, messages for the van drivers, etc. is to call or email us at the following:

NHSL Circulation Desk:  603.271.2616 
NHSL ILL:  nhslill@dncr.nh.gov 

Multiple people have access to both, so the message will reach someone. 😊 

Thanks muchly,
Jennifer M. Finch, MSLIS
Reference Librarian and State Data Coordinator
New Hampshire State Library