Update: New van stop #s for some libraries and more...

The latest from NHAIS Notes... Update: New van stop #s for some libraries New van stop #s for some libraries ILL issues update Tue 3/10 ILL issues update Mon 3/9 ILL issues Fri 3/6

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I’m providing some additional information to clear up any confusion.

This change is automatic. Any new shipping labels printed from NHAIS will automatically provide the new numbers for any affected stops. You do not need to manually add this information to any shipping labels.

This change was made in NHAIS yesterday [Tuesday, Mar. 10], so there are still materials in transit that use the old numbers on the shipping labels. Anything printed yesterday afternoon and later will have the new numbers, but it may take a few weeks until all materials using the old numbers are delivered/returned. Until then, it’s fine that some labels show the old numbers.

Please reach out if I can provide any further information.

Thank you!
Jacob Kowall
Reference Librarian
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
603-271-2239
Jacob.D.Kowall@dncr.nh.gov 

Today at NHSL we made some slight adjustments to the numbers used to identify ILL van stops. Some libraries will now have a new stop number in NHAIS.

All future shipping slips will use these new numbers. The libraries with new stop numbers are as follows:

NC 1
Madison
Chocorua

NC 2
Bethlehem
Lisbon
Littleton

NC 3
Colebrook
Errol
WMCC
Berlin
Randolph
Gorham

NC 4
Whitefield
Dalton
Lancaster
Groveton
Stratford

NC 5
Haverhill
North Haverhill
Woodsville
Monroe
Bath

NC 6
Rumney
Wentworth
Warren
Orford
Piermont

NC 7
Jackson
North Conway
Bartlett
Twin Mountain
Jefferson

NC 8
Campton
Thornton
North Woodstock
Lincoln

NC 9
Franconia

NC 10
Conway

NC 11
Plymouth

NC 12
Center Sandwich

NC 13
Tamworth

90
Colby Sawyer College

91
Dartmouth College

Please let us know if you have any questions.

Thank you,
Jacob

Jacob Kowall
Reference Librarian
New Hampshire State Library
N.H. Department of Natural & Cultural Resources
20 Park St.
Concord, NH 03301
603-271-2239
Jacob.D.Kowall@dncr.nh.gov 

Tuesday, Mar. 10, 9:55 a.m.: Since Friday, several libraries have been seeing a Category column with "GUEST" and/or "PATRON" on Request Manager status pages in the NHAIS ILL System. They're also finding the column with drop-down status change choices missing.

Auto-Graphics now tells us this is something they cannot apply a global fix to. You can correct the column display yourself fairly easily but it needs to happen for each active status on the borrower side (so far we haven't heard of this problem showing up on the lender side of the Request Manager). Additionally, Auto-Graphics suggests clearing the browser cache and cookies before modifying the column displays. How to do that will vary by browser--search the Internet for "clear cache Chrome," "clear cache Firefox," "clear cache Edge," etc., for instructions. Be aware that clearing cookies means you'll lose any logins and site preferences you've saved in your browser.

With the browser clearing done, log into the NHAIS ILL System and go to Request Manager. Click on an active (linked) status on the borrower (left) side of the screen. If the resulting list includes the Category column, click on the gear icon (on the right) to open a list of available columns.

Uncheck Category, check Status, make any other column display changes you want (you can safely get rid of the ISSI Lender and Outside Library columns as they serve no useful purpose in our system), and click the gear icon again.

Click Close (upper right) to go back to Request Manager screen and repeat the process with the next active status on the borrower side.

Still need help? Contact the NHAIS Help Desk at 603-271-2141 or nhu-pac@dncr.nh.gov. 

Monday, Mar. 9, 8:35 a.m.: One of the bugs noted in the NHAIS ILL System on Friday has been fixed; the other continues to be looked at.

-Choosing the "Notes" tab when viewing the Borrower Requests or Lender Requests lists now displays expected results rather than listing thousands of requests that don't belong there.

-When viewing status lists in Request Manager, you may still encounter the "Category" column where you're expecting to see "Status":

While this issue remains under investigation you can change the view by selecting the gear icon in the upper right, uncheck Category, check Status, and click on the gear again.
 

Friday, Mar. 6, 2:30 p.m.: A few bugs have been noted in the NHAIS ILL System today, presumably connected to last night's installation of enhancements to request notes.

-When viewing status screens in Request Manager, you may see a "Category" column that says "Guest" on every line where you're expecting to see the current status with the drop-down option to change it. If you run into that, click the gear icon (upper right), uncheck Category, check Status, click on the gear again, and all should be well.

-When viewing the Lender Requests or Borrower Requests screens, choosing the new "Notes" button will bring you screens with way more information than is useful.

Auto-Graphics is aware of these issues and working on them.