** Setting up the CX Management Office – NEW Webinar now **The How to with guidelines
and template to create the successful Customer Experience Management Office https://www.cemnext.com/cxmo
** Upcoming CPP Masters and ACX Masters ** (now in the 25th year!)
Johannesburg | Dubai | Washington | Geneva | Sydney | Brussels
** New ACXP program attracts terrific feedback **
We were blown away by this one
(see more recent at: http://www.bpgroup.org/testimonials.html
"The training was transformative for me personally and also made a huge push in my professional life to define CX Strategy more clearly.
I would like to thank James Dodkins from BP Group for an amazing learning experience at Accredited Customer Experience Professional Training in Denver. I especially loved his teaching style and CX classroom projects.
I learned so much. Thank you James! James is a true wealth of knowledge in all areas related to Customer Success, Customer Experience and Customer Centric Process Design."
Sasha Stewart, Customer Experience Consultant, Logio Solutions LLC
** Recommended Conferences 2017 **
(and yes we are there too!)
Customer Experience Week Australia 2017 – Sydney 23-26 May 2017http://www.customerexperienceevent.com.au
OPEXweek AUSTRALIA 2017 – Sydney – 25-28 July 2017http://www.iqpc.com.au
OPEXweek Summer 2017 – San Diego – 21-23 August 2017https://www.businessperformanceexcellencesummit.com
OPEXweek Global Summit 2018 – Orlando – 22-26 Jan 2018https://www.opexweek.com
** THREE Articles **
* The 5 Critical Failures of 80% of Customer Experience initiativeshttps://www.linkedin.com/pulse/5-critical-failures-80-customer-experience-steve
** The five crucial things successful CX companies do every dayhttps://www.linkedin.com/pulse/five-crucial-things-successful-cx-companies-do-every-steve
*** Don’t give the Customers choices? https://www.linkedin.com/pulse/dont-give-customers-choices-how-easily-provide-best-steve I told you that was a biggy eh? See you the inside soon. Cheers, Stevehttp://www.stevebtowers.com