I know that insurance companies are in the business of saying no rather than honoring claims requests. I also know that I pay a little extra for my credit card to have some protections in case something goes wrong on my travels. I was surprised, for example, when the claims benefits administrator informed me that […]
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United Airlines' President Scott Kirby slipped news about a potential new domestic premium economy offering into an investor briefing this morning. What will it look like? When will it roll out? What will it replace? Of course, no answers to these important questions, but here are some interesting ideas to consider as United moves forward on this effort.
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