Teaching Business Communication - A friend recently complained to me that a young woman at her workplace made fun of her for taking meeting notes by hand. The young woman acted as though my friend--let's call her Marge--were incompetent: "WHY do you ...

Teaching Business Communication -

A friend recently complained to me that a young woman at her workplace made fun of her for taking meeting notes by hand. The young woman acted as though my friend–let’s call her Marge–were incompetent: “WHY do you take notes…

The post Should You Take Meeting Notes by Hand or by Computer? appeared first on Teaching Business Communication.

       
 

Teaching Business Communication -

If you can write a catchy sentence using I when the wording really demands me, do you choose I or me? If fewer fits your meaning but less sounds breezier, do you go with the correct fewer or the rhythmic…

The post Which Mistakes Do You Make on Purpose? appeared first on Teaching Business Communication.

 

Teaching Business Communication -

"A lot of writing for business is sloppy, poorly written, disorganized, littered with jargon, and incomplete. Often it is either too long or too short. All these attributes contribute to ineffective business writing."

"Whether you are writing a sales proposal, an email to your boss, or an instruction manual for a software package, there are certain steps you must follow to be effective.  Follow these five steps: . . ."

The post 5 Steps for Effective Business Writing appeared first on Teaching Business Communication.

 

Teaching Business Communication -

If you create newsletter articles, HR policies, forms, reports, or other pieces that touch on current topics and data, you may catch yourself wondering about word choice: transgender or transgendered? Eskimo or Inuit? Survivor or victim? The latest AP Stylebook…

The post Stuck on the Right Words for Sensitive Topics? Get AP 2018 appeared first on Teaching Business Communication.

 

Teaching Business Communication -

"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.  It's understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is more complicated and challenging than pretending that one size fits all."

"Here are just a few of the ways customers are different, and that require you to treat them differently: . . ."

The post The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It) appeared first on Teaching Business Communication.