More and more banks and financial services companies are leveraging AI-powered communications to enhance the customer experience with faster response times and reduce operational costs. However, there is a wealth of key issues that institutions need to address in order to deploy technologies like AI voice agents safely and effectively while remaining compliant with an ever-shifting range of regulations.
In this interview, recorded at FinovateSpring 2026 in San Diego, California, earlier...
- Fincrime prevention company Feedzai has launched its Feedzai IQ Score, an AI-native, network-derived fraud risk solution for banks of all sizes.
- The new offering provides banks and other financial institutions with real-time access to anonymized, aggregated insights from the company's global transaction network.
- A Finovate alum since 2014, Feedzai's fraud prevention technology processes 120 billion events annually and secures $9 trillion in payments every year.
Financial...
Late last week, a handful of the largest US banks revealed a plan to launch their own tokenized deposit network.
JPMorgan, Citi, Bank of America, Wells Fargo, and other major banks will launch the new network, which is set to launch by mid-2027. The banks are launching this new network in partnership with The Clearing House (TCH), a bank-owned consortium that operates critical US payment infrastructure, including the RTP network, which enables real-time payments between participating...
- Klarna launched a high-yield savings account paying up to 3.38% APY, adding deposits and savings tools to its growing portfolio of consumer financial products.
- The move builds on Klarna's existing banking ambitions. The company already holds $12.3 billion in deposits globally and has offered interest-bearing accounts in Europe since 2021.
- As Klarna expands from BNPL into savings, payments, P2P transfers, and stablecoins, it is increasingly positioning itself as a full-service digital...
- Digital banking solutions provider Mahalo Banking has partnered with Members First Credit Union of Utah.
- Members First CU will deploy Mahalo's Thoughtful Banking platform as part of an overall modernization initiative that will also involve a transition to the Corelation Keystone core platform.
- Mahalo Banking, based in Troy, Michigan, won Best of Show in its Finovate debut at FinovateFall 2023 in New York. Jim Stickley is CEO.
Utah-based Members First Credit Union has teamed...
