For years, financial institutions have talked about delivering more personalized experiences. But personalization is evolving beyond simply putting a customer’s name in a message or recommending a product based on broad demographic segments. In the last few years, banks and fintechs have been using behavioral and transactional data, AI, incentives, and contextual insights to understand what customers need and deliver relevant experiences at the moments when they are most likely to act....
OmniAI, an agentic AI firm that made its Finovate debut at FinovateFall 2025 last year in New York, has rebranded as Monumint.
“This is more than a new name. It's the next chapter of our company,” the firm began its LinkedIn post discussing the rebranding. “As financial services enters the era of AI, every customer should still receive a personal, high-touch experience,” the post continued. “We believe conversational AI is the foundation that makes that possible. That's why...
- APL Federal Credit Union has teamed up with digital banking engagement firm Spiral to give its members new, seamless ways to save and donate to their favorite charitable causes.
- The credit union, which uses the Alkami Digital Banking Platform, will embed Spiral's Roundup Center and Giving Center, innovations demoed last year at FinovateFall 2025 in New York.
- Spiral's partnership with APL FCU comes just a few weeks after the fintech announced a similar partnership with...
- Onboarding and engagement specialist Swaystack has partnered with Oxford Bank of Michigan and Cascade Federal Credit Union of Washington State.
- Oxford Bank and Cascade FCU will both use Swaystack's gamified onboarding and engagement solution to enhance and streamline onboarding, account funding, direct deposit switching, and more.
- Headquartered in Miami, Florida, Swaystack made its Finovate debut at FinovateFall 2026.
Customer onboarding and engagement specialist ...
Growing up in Montana, community banking was the only type of banking I ever knew until I left town for college. My best friend's mom worked at the bank down the street, and all of the tellers recognized my parents when we walked into the branch. My mom started her own business by obtaining a working line of credit after presenting a business plan and a promise.
As a kid, I thought every town worked this way. Now, decades later, looking back on those experiences offers important insights...
