American Express is bolstering its offerings today with the launch...
With PayNearMe's acquisition of Marr Labs and Envestnet's acquisition of Vestmark, we continue to see evidence that fintechs are conducting M&A at a faster pace than banks in 2026.
Payment experience management company PayNearMe has acquired Marr Labs' technology and hired its 'key employees.' Founded in 2023 and headquartered in San Francisco, Marr Labs builds AI agents that provide compliant voice automation, document intelligence, intelligent workflow orchestration, and real-time...
This is a sponsored blog post by AI software company ElevenLabs.
The first generation of automation in financial services was a cost decision, and customers could tell.
Decision tree chatbots and IVR menus reduced volume by deflecting it, and the experience taught a generation of policyholders and account holders to say “agent” and wait for the queue.
Institutions are adopting AI agents for a different reason:a better category of customer experience: every contact resolved on...