Most of us are terrible at some things.
Lack of skill, focus, practice, care or just temperament means that we don’t do the task as well as we might. This might be anything from promptness to conflict to high-stakes negotiation. It could include filling in forms, taking notes or brainstorming innovative ideas. Perhaps it’s living with uncertainty…
Once you realize your areas of terrible, choices arise:
The one that’s probably worth avoiding is: Accepting tasks and making promises and then quietly doing a terrible job.
One friend recently opened a bookstore instead of a bookmobile.
Another is investing two years of his life to open a restaurant instead of a series of pop up dinners.
And a third is buying a boat instead of chartering one.
It’s easy to see why. A real bookstore has a lease. They post their hours. It’s solid.
And a real restaurant, the kind we’ve all been to, looks, feels and smells like a restaurant.
Leaving the ridiculous economics of boat ownership aside, it’s worth taking a look at the first two.
The key questions are:
If the asset of the future is trust and attention, then it’s easy to do a new calculation. The purpose of getting a lease and a place on Main Street was to momentarily get the attention of passers by–and to earn their trust. After all, you’ve got a building.
But when we shift to a permission asset, when we cherish attention and use it to build trust over time, being on Main Street might not be the best way to achieve this.
The landlord gets paid regardless of whether the space does the job, and the upside is limited by the size of the space.
What happens to the life of a chef when they have 6,000 people who eagerly read their popup updates? When each person comes to two or three dinners a year, each held at a fascinating location, rented just for the night…
Instead of finding diners for their restaurant, they could create dining experiences for their diners.
The bookstore? Imagine a route, a series of partnerships with 50 or 100 organizations that value information and exploration. A curated selection of 400 books, ready to roll out at a community center, church or school…
In both cases, the hard work is earning attention and trust. It’s easy to avoid that when you’re passively sitting in a leased space waiting for people to come to you.
This applies to musicians, filmmakers or anyone who seeks to create magic.
Earn attention and trust. Spend time and money on that, and the rest will take care of itself.
That’s easy advice and a fine goal.
Except… if you look at the last hundred years, we haven’t seen many useful advances in mousetraps, despite the number of people who have tried. It feels like an infinite market, so it attracts a lot of entrants.
You probably won’t come up with a better mousetrap. But you might find the empathy and focus to find a small group of people with a more specific problem and solve it for them in a way that earns you trust, traction and word of mouth.
That’s enough.
Who is Nicole Bennet and why does she keep calling me?
A few times a day, a voice pretending to be someone named Nicole rings my cell, and in a petulant, entitled voice, insists she’s calling me about a loan that I never applied for. I’ve never interacted, I block each number, but the calls keep coming.
AT&T certainly has the technology to block calls like this, but they don’t have an incentive to do so.
At the same time, many subscribers to this blog don’t receive their emails because Google has a clear incentive to move the emails to the promotions folder. Google benefits by forcing marketers and writers to pay them for access to folks’ attention.
Merged medical practices have an incentive to charge patients more, push doctors to work even more unreasonable hours and cut corners on medical outcomes.
Instagram has an incentive to make people feel as though they’re falling behind unless they adhere to the algorithm. And Amazon has an incentive to denature the business model of most of their merchants by charging for advertising, even though they know the ads serve neither merchants nor customers.
Tim Wu is our best explainer of how, without boundaries, networks always spiral out of control. His new book is twenty years too late or exactly what we need right now.
But we don’t need any more Nicole Bennet, thanks.
42 years ago, Apple’s 1984 ad ran on the Super Bowl. Once. It’s generally considered the most effective ad of its kind, creating a legend and also a trap.
Was this ad the reason the Mac is still around?
Or was it Regis McKenna’s work in getting Steve on the cover of more than 20 magazines the month it launched?
After all, they say that getting the word out is the key to marketing.
That’s not what did it.
It was Guy Kawasaki’s tireless year of evangelizing the platform to software developers, creating an ecosystem that made the Mac useful from the start.
And it was Susan Kare’s and Bill Atkinson’s unreasonable standards that made the experience of using the Mac unlike its alternatives–an advantage that has lasted half a century.
Hype is a trap. Better is better.
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